Refund Policy

This Refund Policy applies to paid subscriptions to Cocer. Payments and refunds are processed by our Merchant of Record, Paddle.com.

1. Subscriptions & billing

Cocer is sold as a recurring subscription (Pro and Business plans), billed per seat, monthly or yearly. Subscriptions renew automatically until cancelled.

2. Free plan & trials

A free plan is available so you can evaluate Cocer before paying. We encourage you to use it to make sure the product fits your needs.

3. Cancellation

You can cancel a paid subscription at any time from your account settings. After cancelling, your plan stays active until the end of the current paid billing period; you are not charged again after that.

4. Refunds

• If you were charged in error, or you cancel within 14 days of a new payment and have not made substantial use of the paid features, you may request a refund for that payment.
• Charges for past billing periods that were already used are generally non-refundable.
• Refunds are issued to the original payment method via Paddle.

5. How to request a refund

Email support@cocer.co with your account email and the charge details. You may also contact Paddle directly via the receipt you received for the payment. We aim to respond within a few business days.

6. Contact

Questions about billing or refunds? Email support@cocer.co.